By visiting and using the online ticket store ticketshop.store and making purchases in the e-shop, its users agree and undertake to comply with the e-shop terms of use below.
The e-shop is managed by SIA FIRST ROW IT (hereinafter TIXIFY), legal address: Rūpniecības street 21, Riga, LV-1045, e-mail: [email protected].
1.1. TIXIFY is not an event organizer.
1.2. TIXIFY sells event tickets on behalf of the organizers, in accordance with the conditions set by the organizers, and is not entitled to set or change ticket prices or their sale and redemption terms (including venue and time of the event, venue capacity, possible discounts and other parameters).
1.3. All rights and obligations in connection with the tickets are assumed and determined by the organizer of the event in question and TIXIFY is not responsible for the content, modification or performance of these rights and obligations.
1.4. The name and contact information of the event organizer is available in the e-shop on the page of the specific event and printed on all tickets for the specific event.
1.5. TIXIFY is not a representative of the event organizer or any other person responsible for the organization and conduct of the event, its content and quality, information or advertising.
1.6. TIXIFY will not reimburse the value of lost, destroyed or damaged tickets and will not issue other tickets in lieu of such tickets.
2.1. There may be differently priced tickets available for the same event at the same time.
2.2. According to the price policy of the event organizer, there may be special ticket offers or special prices, the conditions and terms of which are indicated separately in the description of each event.
2.3. E-ticket sales may be terminated before the start time of the event, if the event organizer determines so.
2.4. Purchasing tickets in the e-shop is a paid service and the service fee is added to the total purchase amount. The service fee is indicated as a separate item in the total cost calculation.
2.5. At certain venues, an additional venue fee may be charged for each ticket, which is collected by TIXIFY by adding this amount to total purchase sum.
2.6. Ticket prices and the number of tickets available in the e-store (in general for the event and for the respective price) may change until the customer has added tickets to their shopping cart.
2.7. In order to pay for the selected tickets in the e-shop, after placing them in the shopping cart, 15 minutes are given, during which the customer must pay for the tickets using online bank or payment cards (VISA, Mastercard).
2.8. If the customer has not made the payment within 15 minutes, the transaction has not taken place. Tickets are released for free sale and the customer has to redo the ticket purchase process. In this case, TIXIFY will not be liable if the customer fails to re-purchase the previously selected tickets (if they have already been purchased or if all tickets for the event have been purchased).
2.9. Ticket booking for later payment is not possible in the e-shop, payment for the selected tickets must be made immediately.
2.10. TIXIFY reserves the right to cancel any purchase if there is a suspicion of a possible fraudulent nature of the transaction.
2.11. Unauthorized use of another person's Internet banking, payment card and / or payment card data, including the purchase of goods and services, is illegal. A person guilty of such a criminal transaction may be prosecuted in accordance with the Criminal Law of the Republic of Latvia.
2.12. For certain events it may be possible to purchase event ticket insurance from TIXIFY insurance partner. Price for ticket insurance will be displayed separately, when this option is selected. Insurance premium is collected by TIXIFY by adding this amount to total purchase sum.
3.1. After making the payment, returning to the merchant's e-shop, it is possible to save the e-ticket (in .pdf format) on your device or print it out. The ticket is also automatically sent to the customer's e-mail address provided by the customer during the ticket purchase process.
3.2. TIXIFY shall not be liable for errors in the delivery of tickets if they are due to inaccurate data provided by the customer.
3.3. In case the customer has not received the purchased tickets in his e-mail within 24h period, the customer must contact TIXIFY by e-mail [email protected].
4.1. One customer can buy no more than 8 tickets per event at one time. The organizer and TIXIFY have the right to set other restrictions on the amount of tickets for a specific event.
4.2. TIXIFY does not verify the user's identity, except for the username and password. The data of any e-shop user is protected and not available for public viewing. Registration is not required to make a purchase.
4.3. Neither TIXIFY nor the event organizer will verify the identity of the ticket purchaser or holder, nor will it be liable for any damages that may result from the use of incorrect data or other personal data.
4.4. TIXIFY does not check whether a particular user is entitled to purchase discounted tickets (for example, a “Student Discount”) in accordance with the rules of the event organizer. Purchasing a discounted ticket does not guarantee entry to the event. The right to enter the event in such cases shall be checked at the venue.
4.5. Violation of the e-shop terms of use gives TIXIFY the right to block the user's access to the e-shop and / or cancel any purchase of user tickets.
4.6. An e-shop can contain links to information on the Internet. As TIXIFY cannot control these sites and the information contained therein, TIXIFY assumes no responsibility for the truthfullness or accuracy of the information on these sites.
5.1. The user of the e-shop undertakes not to disturb the operation of the e-shop and not to interfere in its technical solutions.
5.2. Any monitoring, copying, reproduction, use and publication of the e-shop and it's contents for any purpose is prohibited.
5.3. Any activity that causes an unreasonably large amount of data be down-/uploaded from/to the e-shop or ticket reservation system is prohibited.
5.4. When purchasing tickets, the customer makes sure that he has actually received the tickets by e-mail or in the form of downloadable files after payment. Otherwise, immediately inform TIXIFY by e-mail [email protected].
5.5. E-shop user agrees to:
• that he is at least 18 years old (persons aged 7-18 with limited liability need an adult confirmation that they have the right to use the e-shop);
• comply with all terms of use of the e-shop;
• take full responsibility for actions taken with his username and password;
• not to use a third party payment card or bank access data to pay for tickets without consent;
• comply with the ticket usage rules listed on each ticket and event description and / or other special notices in the e-shop environment.
5.6. Take care when making copies of tickets (both physical and digital) for own storage/use needs. Only the first presenter of a certain ticket will be admitted to the venue.
6.1. DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights states: "(The consumer may not exercise the right of withdrawal or 14 day cooling-off period) if the goods purchased are plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates", therefore, tickets purchased by the user will not be redeemed upon request, unless otherwise stated by the organizer.
6.2. In case the event is canceled, moved or the venue is changed (more than within the city limits), the event organizer is responsible for redeeming tickets. TIXIFY can undertake to ensure the ticket redemption process on behalf of the organizer.
6.3. In case of ticket redemption, the customer is refunded only the nominal value of the ticket and the event venue fee (if applicable at the time of purchase), using the same payment method as used to purchase the ticket. The ticket insurance premium (if added to the specific ticket) is not refunded in this case.
6.4. TIXIFY shall not be liable for the canceled / moved events, their organization and advertising or information related to the event, nor for any damages or indemnities that may result from the cancellation / move of the event.
7.1. All complaints about the content, quality and advertising of the event must be submitted to the event organizer.
7.2. Any discrepancies that may arise when shopping in the e-store are resolved in accordance with the legislation of the Republic of Latvia.
7.3. TIXIFY reserves the right to change these Terms of Use at any time without notice.
7.4. These terms and conditions are available in the TIXIFY e-shop.