How can I register as a ticketshop.lv user?

There is a "Registration" link on the top right corner of any of the ticketshop.lv pages. The link will open a registration form, which should be filled in with true data that will be needed in order to receive the e-ticket. After filling the form, follow the instructions in order to finalize the registration.

Why do I have to give these particular data during registration and ticket purchase?

The purchased e-tickets will be sent to the specified e-mail address of the client. Name and surname is necessary in order for the ticket control to identify the ticket user at the venue. It is not compulsory to specify the telephone number, however, it will help us solve difficult situations, should there be any.

I cannot seem to be able to authorize myself into the ticketshop.lv system with a username that has just been created. Why?

It is possible that you have not confirmed the newly created user account. After filling in the registration form, an account activation link will be sent to your given e-mail address. Please open the link in order to finalize the registration.

Open the authorization (log-in) form and fill in the e-mail address and password that you specified during the registration. You will receive a new e-mail with the account activation link.

I have forgotten my password. What should I do?

Open the authorization (log-in) form and click on the "Forgot password" link. Specify your e-mail address, and you will receive instructions on how to restore your ticketshop.lv password.

I am trying to register through an external resource (Facebook, Google, Draugiem.lv), however, it doesn't seem to work. Why?

It is possible that the e-mail address that you have registered with at any of the social networks is already in the ticketshop.lv system. In this case you can:

  • Specify another e-mail address, to which you will receive the purchased e-tickets and other ticketshop.lv information.
  • Use a user account with the already registered e-mail address.

In the seating choice page, all seats in the venue plan are colored black and it is not possible to transfer any of them to the shopping cart. Why?

All seats in the seating plan that are colored black are not available for purchase. If all seats in the plan are black, it means that the event is sold out.

During my credit card payment I received a message to insert a CVC2 code. What is it?

CVC2 code contains 3 digits and can be found on the back of your card on the signature line.

I have a Swedbank payment card. What sort of a payment type should I choose - credit card or Swedbank?

In this case you can choose any of the payment types. This answer also applies if you have a SEB or a Citadele bank card.

Is it possible to pay by bank transfer?

No, it is not possible to pay by bank transfer.

Is it possible to purchase tickets for a company?

Yes, it is possible. Make the payment as you would normally, using the company credit card or the Internet bank. Should you wish to receive an invoice with the company details included in it, please contact the ticketshop.lv administration after the purchase.

I have deleted the e-mail that contained the purchased tickets. I haven't saved the tickets on my computer after purchasing them and I haven't printed them out. What should I do?

All your purchases are available under My account > My purchases. You will need to authorize yourself in order to access this part of the system.

Is it possible to change/return the tickets?

The change/return of the tickets is only possible in the case the event date/time/place changes or if the event is cancelled. If this happens, only the face value of the ticket is refunded.

Can another person go to the event if the ticket contains the purchaser's name and surname?

Yes, the tickets can be given to another person, should you wish to do so.

Should the tickets be printed black and white or colored?

The color of the print-out is not important as long as the ticket is fully printed and its texts as well as the barcode can be clearly seen.

How can I check the authenticity of the ticket if it's purchased from ticket resellers?

The authenticity of the ticket can only be guaranteed by ticketshop.lv if it's purchased at the ticketshop.lv Internet store. In case the ticket is bought from the resellers, the purchaser takes full responsibility. There is a good chance that these sorts of tickets are fake or already used and that it will not be possible to enter the chosen event.